Green Hosting from Atlantic Vision Ltd

Atlantic Vision Ltd. Terms and conditions

Domain Registration

Atlantic Vision Ltd provide domain registration services in accordance with the governing bodies terms and conditions.
For .UK registrations please click here to view Nominets Terms & Conditions.
ICAAN's Uniform domain Name Dispute Policy can be found here

Support

Support during office hours - (Monday to Friday 9:00am till 5:00pm)
If you require support for any of our hosting services during office hours, please call us directly on 01298 918011. Our experienced staff are able to assist you with your email, website, backup or domain registration issues.

For support outside of these hours email support@avecoh.co.uk. Your request will be stored in our ticket system and answered by one of our technical support staff. We endeavour to answer all support queries raised by email / ticket system within 48 hours.

Abuse

If you want to report abuse behaviour, please email abuse@avecoh.co.uk.

Server use

Atlantic Vision Ltd reserves the right to refuse service and/or access to its servers and/or services to anyone. Atlantic Vision Ltd does not allow any of the following content to be stored on its servers:
Extreme Adult material - includes all pornography, erotic images, or otherwise lewd or obscene content.
Excessive download content or non-linked content.
Refusal of service based on content matching either of these two criteria is entirely at the discretion of Atlantic Vision Ltd. Atlantic Vision Ltd reserves the right to move your data to a different server with no previous notice.

We will endeavour to provide a continuous high quality service. If you experience problems with your service, you should consult our support website.
Please note we may require suspension of some of our services for short scheduled periods to carry out maintenance or repair to our services. Information concerning scheduled downtime is available on the Atlantic Vision Ltd support website, as are details of any interruptions to our services.

Unlimited Use Policy

High bandwidth usage: Atlantic Vision Ltd offers an unlimited use policy by maintaining very large ratios of bandwidth per customer. In rare cases, Atlantic Vision Ltd may find a customer to be using server resources to such an extent that he or she may jeopardise service performance and resources for other customers. In such instances, Atlantic Vision Ltd reserves the right to impose the High Resource User Policy for the consideration of all customers.

High Resource User Policy

Resources are defined as bandwidth, processor utilisation or disk space.
Atlantic Vision Ltd may implement the following policy to its sole discretion: When the resources utilised by a customer in using a service are abnormally high, Atlantic Vision Ltd reserves the right to suspend that service immediately. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our services. Customers may be offered an option whereby Atlantic Vision Ltd continues supplying the service under a reduced usage criteria specified by Atlantic Vision Ltd . Failure to comply with such measures may result in your service being terminated.

Payment policies

All accounts are set up on a prepay basis. Although Atlantic Vision Ltd reserves the right to change prices of accounts or services at any time, all pricing is guaranteed for the period of prepayment. Payment is due every 30, 90 or 365 days, from the date the account was established. Customers will be invited to renew their services 14 days before the end of their prepay period.
No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via email shortly after the online purchase has been made.
Please refer to our Domain Name terms of service for Domain Name specific payment policies.
All payment is in UK sterling. All prices displayed are shown excluding UK VAT.

Privacy policy

We will not provide any of your personal information to other companies or individuals. We do not retain any of your credit card details after you have purchased from Atlantic Vision Ltd. We therefore send out reminders so that you can repurchase the services.
Any change of name, company ownership, change in billing details must be informed in writing, or updated through your Hosting Control Panel.
In addition any change in a company status to or from a Limited Company of any status, must be also be notified in writing in order that correct billing and liability is undertaken. If a change of company status takes place without notification all liabilities then in accordance to any outstanding liabilities will be deemed as transferred in full to the new company status.
Please note that whilst your email is primarily used for billing purposes, Atlantic Vision Ltd reserves the right to email you information about enhancements to our systems and product offerings. You can unsubscribe from marketing communications.

Payment options

Atlantic Vision Ltd currently accepts the following payment options.
Credit / Debit Cards, Paypal and Cheque.
30 day money back guarantee
All new accounts have a subjective 30 day money guarantee which must follow the following procedure. First complaint / incident must be recorded through our customer support team. If the complaint / incident can not be resolved or a formal resolution made then an offer of a 30 day money back guarantee will be made. The 30 day money back offer does not effect your UK statutory rights. However will be resolved within the UK Trading legislation. If the request for money back is made outside these terms then there will be a breach in contract and the offer will be null and void.

Cancellation / Refunds

Atlantic Vision Ltd reserves the right to cancel the service at any time. In this event customers will be entitled to a pro rata refund based upon the remaining period of prepayment. If a customer contravenes Atlantic Vision Ltd terms of service a refund will not be issued in the event of a cancellation.
Customers may cancel their account at any time by giving written notice to Atlantic Vision Ltd.
Unused services that have been paid for in advance will receive a pro-rata refund based on complete 3 monthly intervals.
Refunds are not available for Domain Registration or SSL certificate purchases.

Indemnification

Customer agrees that it shall defend, indemnify, save and hold Atlantic Vision Ltd harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Atlantic Vision Ltd , its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Atlantic Vision Ltd against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Atlantic Vision Ltd server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from Atlantic Vision Ltd servers.
The website owner is responsible for all content and scripting. Atlantic Vision Ltd will not be held liable for any security coding action that has been produced or omitted on the hosted site, which may result in hacking or unwitting back door weakness in the website. Atlantic Vision Ltd reserve the right to suspend any account without prior notice if the terms and conditions are not adhered too.

Complaints Procedure

Atlantic Vision Limited is committed to providing the highest standard of customer service to all our customers. However, in the unlikely event of a problem or complaint, we will do everything possible to ensure it is dealt with quickly and fairly. Please send details of your issue or query to complaints@avecoh.co.uk or call us on 01298 918011.

You can also raise a complaint in writing at the address below:
Atlantic Vision Ltd.
5 Cartledge House Farm
Great Hucklow
Derbyshire
SK17 8RG
United Kingdom

VAT Reg No. GB113672924
Reg No. 07514671

Please include as much detail as possible in your request, so we can fully investigate your complaint before contacting you.
If we don't resolve your concerns first time or if you feel we have been unfair or unreasonable in addressing your concerns, you can ask for your complaint to be referred to our Customer Service Manager for further review.

Disclaimer

Atlantic Vision Ltd will not be responsible for any damages your business may suffer. Atlantic Vision Ltd makes no warranties of any kind, expressed or implied for services we provide. Atlantic Vision Ltd disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, nondeliveries, wrong delivery, and any and all service interruptions caused by Atlantic Vision Ltd and its employees. Atlantic Vision Ltd reserves the right to revise its policies at any time including the changing of any prices terms and conditions at any time without prior notice, this includes any arrangements made, contracted or assisted by any third party or service.
Please note: by signing up for any of our services you agree to be bound by all Atlantic Vision Ltd terms and conditions.